Deleting or deactivating a user

Background

There are two options in assessmentQ to prevent a user from accessing it. You can

• deactivate a user: when you deactivate a user, his data remain available, but he cannot sign in anymore to the backoffice or the player.
• Permanently deleting a user: when a user wants to be completely forgotten, you can delete him permanently. The user is then anonymized, but his data or results (except for audio and video recordings) remain available in the reports.

A deactivated user can be reactivated again. A deleted user cannot, and has to be created again as a new account.

Procedure

Deactivating a user

To deactivate a user, proceed as follows:

1. Go to User management  > Users.
2. Search for the user you want to deactivate and click on the three dots next to the user.
   
3. Click on Deactivate.
   
   Result: a popup appears, asking if you are sure you want to deactivate the user. 
4. Click Yes.
   Result: the user is deactivated.

Permanently deleting a user

To permanently delete a user, proceed as follows:

1. Go to User management > Users.
2. Search for the user you want to delete or deactivate and click on the three dots next to the user.
3. Click on Delete permanently.
   
   Result: A popup appears, asking you to confirm you understand the consequences of deleting the user.
4. Check all the boxes.
5. Click Delete to confirm.
   Result: The user will be deleted permanently.

Reactivating a user

To reactivate a user, proceed as follows:

1. Go to User management > Users.
2. Change the filter to inactive users.
3. Search for the user you want to reactivate and click on the three dots next to the user.
   
4. Click on Activate.
   
   Result: A popup appears, asking if you are sure you want to reactivate the user. 
5. Click Yes.
   Result: The user will be reactivated.