Unlocking sessions

About unlocking 

In case of higly secure high-stakes exams the sessions of the participants can be locked. A session that is locked cannot be resumed or started a second time simultaneously. 

If, however, a participant has a computer or internet problem and has to continue his exam on another PC or restart his own PC, his session has to be unlocked first by the supervisor. If the session is not unlocked, the participant cannot start or resume his session anymore. 

Sessions can be locked via the assignment template setting Lock the session or via API.   

Procedure 

To unlock all sessions of an exam, proceed as follows: 

  1. In the Monitoring module, click on the three dots next to the exam of your choice. Else, open de exam and click on the three dots in the upper right corner. 
  2. Select Unlock session. 
    Result: The participants will be able to resume their session. As soon as their session is opened, it will be locked again automatically. 

To unlock a selection of sessions, proceed as follows:

  1. In the Monitoring module, click on the exam for which you want to unlock sessions. 
    Result: You see all the sessions of the exam you selected. 
  2. Filter by the user(s) and/or user group(s) of your choice.
    Result: The sessions of the filtered users and/or user groups are listed.
  3. If you want to unlock the session of one user, click on the three dots next to the session of your choice. 
  4. Select Unlock session. 
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    Result: The participants will be able to resume their session. As soon as their session is opened, it will be locked again automatically. 
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