Reporting an incident

Procedure 

To report an incident for all sessions of an exam, proceed as follows:

  1. In the Monitoring module click on the three dots next to the exam of your choice.
  2. Select Report an incident.
  3. Enter a description of the incident and click Save.
    mceclip1.png
    Result: The incident icon mceclip2.pngis added to the sessions overview. The description of the incident is saved in the session history. The participants do not notice that an incident has been reported. 

To report an incident for a selection of sessions, proceed as follows:

  1. In the Monitoring module, click on the exam for which you want to report an incident. 
    Result: You see all the sessions of the exam you selected. 
  2. Optionally, filter by Ongoing sessions.
    Result: All sessions that are started and not finished yet are listed.
  3. Filter by the user(s) and/or user group(s) of your choice.
    Result: The sessions of the filtered users and/or user groups are listed.
  4. If you want to report an incident for one user, click on the three dots next to the session of your choice. Else, click on the three dots in the upper right corner to report an incident for multiple sessions simultaneously. 
  5. Select Report an incident.
    mceclip0.png
  6. Enter a description of the incident and click Save.
    mceclip1.png
    Result: The incident icon mceclip2.pngis added to the sessions overview. The description of the incident is saved in the sessions history. The participants do not notice that an incident has been reported. 
Have more questions? Submit a request

0 Comments

Article is closed for comments.