Background
Below you can find an overview of all the possible error messages that can appear in the assessmentQ player. You can also find an explanation on the cause of the error, and what to do to resolve it.
This information is particularly useful for supervisors who are monitoring an assessmentQ exam.
"This schedule can no longer be opened."
Cause: The schedule has been archived. A participant cannot open archived schedules.
Solution: The scheduler or administrator can restore the schedule from the archive if it should become accessible again.
"The selected assignment is not part of the schedule."
Cause: This will only happen in exceptional situations: the participant opens a schedule on the portal, sees which assignments it contains, but does not click on an assignment yet. At that moment, the scheduler or administrator removes an assignment from the schedule in the backoffice. The portal will refresh automatically after 30 seconds, removing the assignment from the schedule. But when the participant clicks on the assignment in these 30 seconds, he will see this error message.
Solution: Add the assignment to the schedule again or create a session for the assignment apart from the schedule.
"Sorry, this assignment is no longer accessible."
Cause: This will only happen in exceptional situations: the participant sees a schedule on the portal. At that time, the end time of the schedule is reached, so it is no longer accessible. It can take 30 seconds for the portal to refresh automatically and remove the schedule from the "Ongoing" tab. When the participant opens the schedule in these 30 seconds, he will see this error message.
Solution: Extend the access to the schedule. This is always possible, even for "Live" schedules.
"This exam cannot be restarted."
Cause: There is already a finished session for this exam. An exam can only have 1 session, and the participant is trying to start a second one.
Solution:
- When the exam was finished by accident, the supervisor can re-open the session in the Monitoring module.
- When the exam was finished on purpose and should not be re-opened, no action is required.
"You cannot open this assignment because it has not been approved."
Cause: The participant is trying to access a direct link to an assignment that has not been approved yet.
Solution: Make sure the assignment has been approved. It should have the status "Approved" or "Live".
"The assignment you are trying to open does not exist."
Cause: The participant uses a link that tries to open an assignment that does not exist.
Solution: Check all parameters in the URL and make sure the assignment that is being used has the status "Approved" or "Live".
"The assignment you are trying to open has been archived and is no longer available."
Cause: The participant is trying to open an assignment that has been archived.
Solution: Restore the assignment from the archive if it should become available again.
"The link is invalid"
Cause: The participant is trying to use a direct link to an assignment, but one of the following access codes in the link is invalid
- The access code for the schedule
- The access code for the user
- The access code for the assignment
Solution: Check all parameters of the URL.
"The session you are trying to open cannot be found."
Cause: The participant is trying to open a session in the player with a direct link, but the session access code cannot be found.
Solution: Check all parameters of the URL.
"Assignment no longer available.
This assignment may have been deleted or archived. Contact your administrator for more information."
Cause: The participant is trying to open an assignment that has been deleted or archived.
Solution:
- If the assignment is still available in the archive, the author can restore it so it becomes accessible again.
- If the assignment is no longer available in the archive, it has been permanently deleted and cannot be accessed anymore.
"Session already resumed.
This session has been resumed in another tab or on another device. You can close this tab."
Cause: An assignment can only be opened on one device or on one tab at once. This is a measure to prevent corrupt data. When a participant is trying to open the same session in a second tab or on another device, he will see this message.
Note that when the session has been locked, the participant will see a different error message, so this is only possible for sessions that are not locked.
Solution:
- Continue working on the other device or tab, or
- Refresh the current tab. This will open the assignment on the current page again, and show the error message on the other tab or device.
"Login expired.
Your login credentials have expired. Please refresh the page."
Cause: The participant's login could not be renewed automatically in the player.
Solution: Refresh the page or sign in again if necessary. In case the session has been locked, the supervisor will have to unlock the session first.
"Sorry, your access code has expired."
Cause: The end time of the access code has already passed. The participant cannot start a session anymore with this access code.
Solution: The scheduler can extend the end time of the access code.
"Sorry, your access code cannot be used yet"
Cause: The start time of the access code has not been reached yet.
Solution:
- The participant has to wait until the start time has been reached, or
- The scheduler can change the start time of the access code.
"Session already finished."
Cause: assessmentQ is trying to save a session that was already finished. This can happen for instance when a session is finished via API, and the participant tries to finish the session too before the player has been updated. This time period can last maximum 30 seconds, so the use case of this error is very unlikely.
Solution:
- When the session was finished by accident, the supervisor can re-open the session in the Monitoring module.
- When the session was finished on purpose and should not be re-opened, no action is required.
"Session not available.
The session of an inactive or deleted user cannot be started."
Cause: The session the participant is trying to start belongs to a user that is inactive or has been deleted.
Solution:
- If the user was inactive, the administrator can re-activate him or her.
- If the user was deleted, the session can no longer be started.