Background
If you organize (high-stakes) exams, it is important to have good reporting and traceability of incidents.
As a supervisor, you can:
- report an incident, and/or
- ask the participant to share a screenshot of his screen.
The description of the incident and/or the screenshot is saved in the participant's session history.
Note: Taking a screenshot is not supported on mobile devices (iOs, Android) and in SEB (Safe Exam Browser).
Procedure
To report an incident for all sessions of an exam, proceed as follows:
- In the Monitoring module click on the three dots next to the exam of your choice.
- Select Report an incident.
Result: The Report incident dialogue window appears. - In the Report incident dialog window:
- Enter a description of the incident, and/or
- Select Ask the participants to take a screenshot.
- Click Save.
is added to the session overview. The description of the incident is saved in the session history. The participants do not notice that an incident has been reported unless, of course, you asked them to take a screenshot. For more info about taking a screenshot, see below.
To report an incident for a selection of sessions, proceed as follows:
- In the Monitoring module, click on the exam for which you want to report an incident.
Result: You see all the sessions of the exam you selected. - Optionally, filter by Ongoing sessions.
Result: All sessions that are started and not finished yet are listed. - Filter by the user(s) and/or user group(s) of your choice.
Result: The sessions of the filtered users and/or user groups are listed. - If you want to report an incident for one user, click on the three dots next to the session of your choice. Else, click on the three dots in the upper right corner to report an incident for multiple sessions simultaneously.
- Select Report an incident.
Result: The Report incident dialog window appears. - In the Report incident dialog window:
- Enter a description of the incident.
- Optionally, select Ask the participants to take a screenshot.
- Click Save.
Participant taking a screenshot
If you asked the participant to share a screenshot of his screen, the participant will see a popup with a message requesting to take a screenshot.
Notes:
- In case a time limit is set in the exam, the timer will stop as soon as the popup appears. The timer will resume when the screenshot has been taken or has been refused by the participant.
- The text that is shown to the participant can be defined in the assignment template, see Text related to events in a live assignment in the tab Messages and warnings. More info.
- If the Share button is disabled for the participant they need to contact their administrator. The button can be disabled because of multiple reasons:
- Windows / Mac OS: screen sharing can be disabled by the administrator
- Chome OS: screen sharing can be disabled in the settings
- Chrome OS (guest): disabled by default
When the participant clicks OK, he will see a popup from the browser (in the browser's language) asking him to share his screen.
The participant needs to select the contents he wants to share and click Share.
Result: The pop-up is closed and a screenshot is taken and stored in the participant's session history.
Notes:
- When the participant clicks Cancel, the popup is closed and this action is logged in the participants's session history as a refusal to take a screenshot.
- When the browser or OS does not support taking a screenshot, the message The browser or operating system does not support taking a screenshot is saved in the participant's session history.