When reporting a functional interpreterQ issue to Televic, please include the necessary log files so that we can diagnose the problem. Please follow the steps below.
Launch interpreterQ and make sure all booth PCs are logged in to interpreterQ.
Before collecting log files, first enable extensive logging (screenshot below).
Do the minimal steps required to reproduce the issue.
Collect the logfiles for today:
Be aware that logs will only be available for booth PCs currently connected to interpreterQ.
Save the created ZIP file and send it (without modifying its name or content) to [email protected]