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"The ERS client cannot connect to the conference system"

Learn what to do when the ERS client on the Control PC cannot connect to the conference central unit.

Problem

The following error appears when launching interpreterQ:

ers_error2.png

Attention

Please pay attention if the error popup is exactly the same as the screenshot above. A very similar popup may appear with a different error text. Compare with the following topic to ensure you are on the correct troubleshooting page:

Error: cannot connect to the conference room server

Cause

This error message means that the ERS client has been started on the Control PC, but cannot connect to the Conference Central Unit.

Solution

Try rebooting the conference system.

After reboot, open a browser on the Control PC and surf to the IP address of the central unit to verify the unit is available on the network. On the central unit home page, check the setting Plixus Core = connected:

mceclip1.png
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