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A red cross appears on top of the AVIDAnet student icon

Learn what a red cross on the Avidanet student icon means and where to find troubleshooting steps.

When the AVIDAnet client software cannot initialize the audio system on the PC, a red cross is shown on top of the student icon in the Windows notification area.

The interpreterQ classroom view will show an exclamation mark next to the booth representation:

This indicates an issue with the Dante Virtual Soundcard of the PC. For troubleshooting steps please read the following article: Dante Virtual Soundcard related issues

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