assessmentQ

A red cross appears on the teacher or student icon.

This means that our software cannot connect to the audio device of that PC. Which audio device is used depends on the type of installation:

Live Pro installation: Pro Card

- Live Pro installation: Pro Card
- Live installation:
 - onboard audio card
 - USB headset

If this doesn't solve the issue, check whether the Pro card is configured properly.

If the LED on the Pro card is red, pull out the USB cable and plug it in again.

1. Reboot the system.
2. If this doesn't solve the issue, check whether the Pro card is configured properly.
3. If the LED on the Pro card is red, pull out the USB cable and plug it in again.

If it is already connected, pull it out and plug it in again in another USB port.

1. Reboot the system.
2. Plug in an audio device.
3. If it is already connected, pull it out and plug it in again in another USB port.

If this doesn't solve the issue, please <a href="https://intercom-help.eu/televic-education/en/articles/874697" rel="nofollow noopener noreferrer" target="_blank">collect the log files</a>.

Learn why a red cross appears on a teacher or student icon in TCC and how to restore the audio device.

A red cross appears on the teacher or student icon in TCC

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A red cross appears on the teacher or student icon in TCC

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