When reporting a functional AVIDAnet issue to Televic, please include the necessary log files so that we can diagnose the problem. Please follow the steps below.
- Launch TCC and make sure all student PCs are logged in into TCC.
- Before collecting log files, first enable extensive logging (screenshot below)
- Do the minimal steps required to reproduce the issue
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Collect the logfiles for today :
Be aware that logs will only be available for student PCs currently connected to TCC.
- Save the created ZIP file and send it (without modifying its name or content) to support@televic-education.com