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How do I reinstall the teacher PC of an interpreter room?

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Procedure

The procedure describes the necessary steps when replacing the teacher PC. In case you reinstall the software on the same PC (for instance after upgrading from Windows10 to Windows11), some steps can be skipped, as mentioned below. More specifically, those steps can be skipped when computer properties (used for licensing) remain unchanged and when MAC address of the booth PCs (used for identification) remain unchanged.

before removing the old PC

  1. In case hardware changed : deactivate the interpreterQ and iQMP licenses : see https://support.televic-education.com/hc/en-us/articles/15389956806172/ 
  2. In case no hardware changed : backup the iQMP license file at C:\ProgramData\Televic Education\IQMP\iqmp.lic
  3. Backup the configuration file for the Avidanet client, located at  C:\ProgramData\Televic Education\student\clientcfg.xml 
  4. Backup the configuration folder for interpreterQ, located at C:\ProgramData\Televic Education\ICC\config\
  5. In case hardware changed : delete the iQ license file from the backup, since it will not be valid on a new PC : ...\config\icc.lic

after installing the new PC

  1. Configure the Dante network and the LAN network.
  2. Install Dante Virtual Soundcard and enter the license (internet connection required)
  3. Configure Dante Virtual Soundcard : select the Dante network card, make sure WDM is selected as audio interface (not ASIO) 
  4. Make sure "DVS Receive 1-2" and "DVS Transmit 1-2" are selected as default sound input and output device in Windows
  5. Install the Avidanet client software as a teacher (this is a non-default option in the installer wizard!)
  6. Restore the Avidanet client configuration file from the old PC backup
  7. Open C:\Program Files (x86)\Televic Education\client\configurator.exe to double check the configuration : there should be 3 client tabs : "teacher", "desktop", "source"
  8. Install iQMP
  9. In case hardware changed : activate the license (internet connection required). 
  10. In case no hardware changed : copy the stored iQMP license file to C:\ProgramData\Televic Education\IQMP\iqmp.lic
  11. Install interpreterQ and launch it in order to create the necessary configuration folders. Ignore connection error popups and license popup. Close the application.  
  12. Restore the full interpreterQ configuration folder from the old PC backup (replace the whole \config folder)
  13. In case hardware changed, the iQ license file was deleted from the backup. Therefore, when a license popup appears, re-enter your license code.  

connecting the booth PCs to interpreterQ

See the instructions in https://support.televic-education.com/hc/en-us/articles/360012194460-How-do-I-reinstall-an-interpreter-booth-PC

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