This article covers the steps to take in order to restore the ERSClientService after upgrading the controlPC to Windows 11.
- Before upgrade, backup config file "C:\ProgramData\Televic Education\ERSClient\serviceconfig.xml"
- After upgrade, restore the config file to the same location
- Reinstall ERSClientService. The installer is available on our partner domain
- Start the service, it is listed under the Windows services as "Televic Education ERS Client Service"
Remark :
in case the PC also contains additional software like the T-CAM software for control of conference table cameras, this software will also need to be reinstalled and reconfigured. Detailed info about this software can be obtained from Televic Conference support through support-conference@TELEVIC.com